Refund policy

Swiftlly Return & Refund Policy

At Swiftlly, we want you to be completely satisfied with your purchase. Since our mission is to provide smart solutions that make your life easier, we’ve designed a straightforward return policy to ensure a seamless and confident shopping experience.

1. Return Timeframe & Eligibility Criteria

We offer a [e.g., 30-day] return window from the date your item was delivered. To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging, including all tags, manuals, and accessories.

  • You must provide a valid receipt or proof of purchase.

2. Non-Returnable Items

For hygiene, safety, and operational reasons, certain types of items cannot be returned:

  • Perishable goods or daily grocery essentials.

  • Personal care or intimate items.

  • Customized or personalized products.

  • Items purchased during major clearance or final warehouse sales.

3. Damaged, Defective, or Incorrect Products

Your satisfaction is our priority. If your order arrives damaged during transit, is defective, or is the wrong item entirely:

  1. Please inspect your order immediately upon receipt.

  2. Contact us at swiftllyhelp@gmail.com within [e.g., 48 hours] of delivery.

  3. Include your order number and clear photos or a short video of the damage/defect.

  4. Once verified, we will arrange a complimentary replacement or a full refund at no extra cost to you.

4. Return Shipping Costs

  • For Defective/Wrong Items: If you are returning an item due to our error (damaged, defective, or incorrect product), Swiftlly will cover all return shipping costs.

  • For Change of Mind: If you are returning an item for personal preferences (e.g., color choice or changing your mind), you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.

5. Exchange Options

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted by our team, you can make a separate purchase for the new item on our store.

6. Refund Process & Timing

Once your return is received at our facility and inspected by our quality assurance team:

  • We will send you an email notifying you that we have received your returned item and whether your refund is approved or rejected.

  • If approved, your refund will be processed automatically.

  • The credit will be applied to your original method of payment within [5-10 Business days], depending on your bank or card issuer's processing times.

How to Initiate a Return

To start a return, simply email us at swiftllyhelp@gmail.com with your order details and the reason for the return. Our customer support team will guide you through the next steps within [3-5 days].