Shipping policy

Swiftlly Shipping Policy

Thank you for shopping at Swiftlly! We are committed to delivering your smart solutions and daily essentials to your doorstep as quickly and reliably as possible. Below are the details of our shipping practices and policies.

1. Order Processing Time

  • All orders are processed within [PROCESSING TIME, e.g., 1–2 business days].

  • Orders are not processed or shipped on weekends or public holidays.

  • If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately via email or SMS.

2. Shipping Methods & Delivery Timeframes

We partner with trusted courier services to offer reliable transit options. Estimated delivery times depend on your location and the shipping method chosen at checkout:

  • Standard Shipping: Delivers within [3–5 BUSINESS DAYS] after processing.

  • Express Shipping: Delivers within [e.g., 1–2 BUSINESS DAYS] after processing.

Please note: Delivery timeframes are estimates and commence from the date of shipping, rather than the date of order.

3. Shipping Costs

Shipping charges for your order will be calculated and displayed clearly at checkout. We offer the following rates:

  • Standard Shipping: [SHIPPING COST, e.g., Free for orders over ₹499 or flat rate of ₹50].

  • Express Shipping: [SHIPPING COST, e.g., Flat rate of ₹100].

4. Tracking Information

Once your order has been handed over to our courier partner, you will receive a shipment confirmation email and/or SMS containing your unique Tracking Number and a direct link to track your package. The tracking information typically becomes active within [e.g., 24 hours] of shipment.

5. International Shipping

  • [Option A - Domestic Only]: Currently, Swiftlly ships exclusively to addresses within [Your Country/India]. We do not offer international shipping at this time.

  • [Option B - International]: We offer international shipping to select countries. International delivery timeframes usually take [e.g., 7–14 business days], and rates are calculated at checkout based on destination weight and location. Please note: Customers are responsible for any customs fees, duties, or taxes applied by their destination country.

6. Delivery Issues, Lost Packages, & Delays

  • Delays: While we do our best to meet our estimated delivery times, external factors such as extreme weather, holidays, or courier disruptions may cause occasional delays. We appreciate your patience during these times.

  • Incorrect Address: Swiftlly is not responsible for orders delivered to an incorrect or incomplete address provided by the customer during checkout. Please double-check your shipping details before finalizing your purchase.

  • Lost or Missing Packages: If your tracking status shows "Delivered" but you have not received your package, please check with neighbors, building management, or contact the courier directly. If the issue remains unresolved, email us at swiftllyhelp@gmail.com within [e.g., 7 days] of the marked delivery date, and we will assist you in opening an investigation.

Need Help?

If you have any questions about the status of your shipment, please reach out to our support team at swiftllyhelp@gmail.com.